Vaka Live
The short version
Vaka Live is a live social app, so most of what you do here is public by design: your profile, your rooms, and what you say in them. On top of that we hold the things needed to run an account, keep people safe, and pay creators — your contact details, your device, your transactions, and (only if you choose to become a verified host) a face scan.
We do not sell your personal information. You can delete your account from inside the app at any time.
1. Who we are
Vaka Live ("Vaka Live", "we", "us") is operated by [Legal entity name], registered at [Registered address]. We are the controller of the personal information described in this policy.
This policy covers the Vaka Live mobile app, this website, and the support and administration systems behind them.
2. What we collect
Some of this you give us directly, some is created as you use the app, and some comes from a service you choose to connect.
| Category | What it includes | Where it comes from |
|---|---|---|
| Account | Phone number, email address, password (stored hashed), your Vaka ID, and — if you sign in with Google — the account identifier Google returns to us. | You, at signup |
| Profile | Username, display name, profile photo, bio, gender, date of birth, country, state and city. | You |
| Content | Room and direct messages, posts, photos you upload, and the live audio and video you broadcast. | You, as you use the app |
| Activity | Rooms you join and host, mic time, who you follow and block, gifts sent and received, game play, rankings, and when you were last online. | Created by your use |
| Transactions | Coin purchases, gift and bean history, withdrawal requests, and the payout details you save — bank account, UPI, mobile wallet or crypto address. Payout details are stored encrypted. | You, and your transactions |
| Identity | A face photo and liveness scan, and the outcome of that check. Only collected if you apply to be a verified host — see section 5. | You, if you apply |
| Device & technical | Device identifier, device model, platform, app version, IP address, and crash and diagnostic reports. | Your device |
| Location | Approximate location, if you grant the permission, plus the country, state and city on your profile — used for regional discovery and leaderboards. | You / your device |
| Safety | Reports you make or that are made about you, moderation decisions, and records kept to enforce bans. | Users and our moderators |
This website
The waitlist form on vakalive.com asks only for an email address. The site sets no advertising or analytics cookies.
3. How we use it
- To run the service — create your account, host rooms, deliver live audio and video, show profiles, and deliver messages.
- To handle money — sell and credit coins, record gifts, calculate creator earnings, and process and verify withdrawals.
- To keep people safe — moderate rooms, act on reports, detect fraud and abuse, and enforce suspensions and bans.
- To support you — answer your questions and investigate problems you report.
- To improve the app — diagnose crashes and understand which features are used.
- To contact you — push notifications and service messages about your account, gifts and withdrawals. You can turn push notifications off in your device settings.
- To comply with the law — meet tax, accounting and reporting obligations, and respond to lawful requests.
Where the law requires a legal basis, we rely on performance of our contract with you, our legitimate interests in operating a safe platform, your consent (for biometric verification, location and notifications), and compliance with legal obligations.
We do not sell your personal information, and we do not share it with third parties for their own advertising.
4. What is public
Vaka Live is a public social platform. Assume the following is visible to anyone using the app:
- Your username, display name, profile photo, bio, Vaka ID, level and badges;
- Your country and city, if you set them;
- Anything you say or broadcast in a public room, and gifts you send or receive there;
- Your position on public leaderboards and rankings.
Other people can record or screenshot what happens in a room. We cannot control that, so please treat live rooms as public spaces.
Direct messages are not public, but they are stored on our systems and may be reviewed by moderators when a report is made.
5. Face verification
If you apply to become a verified host, we ask you to take a short liveness scan and a photo. This is biometric information and gets special treatment:
- It is optional. You only provide it if you choose to apply for verification, and we ask for your explicit consent first.
- It is used for one purpose only — confirming that a real, live person is applying, and that they match the account. We do not use it for advertising, and we do not use it to identify you elsewhere.
- The check is performed using Amazon Rekognition, an Amazon Web Services product, processing in the AWS Asia Pacific (Mumbai) region.
- You can withdraw consent and ask us to delete the scan by contacting us. Doing so may end your verified-host status.
6. Who we share it with
We share personal information only with the following, and only as far as each needs it:
| Who | What for | What they get |
|---|---|---|
| LiveKit | Delivering live audio and video | Stream and connection data |
| Amazon Web Services | Face liveness and verification | Face scan and photo |
| Cloudflare | Storing and delivering images and media (R2, CDN) | Uploaded media |
| Google Firebase | Push notifications | Device push token |
| Sentry | Crash and error monitoring (EU region) | Diagnostic data, technical identifiers |
| Render | Hosting our servers and database | Hosted data at rest |
| Agencies | Managing hosts who join them | That host's performance and earnings figures only |
| Coin sellers | Selling coins to users | The Vaka ID and amount for that transfer |
We may also disclose information where we are legally required to, where it is necessary to investigate fraud or a serious safety risk, or to a buyer if the business is sold — in which case this policy continues to apply until you are told otherwise.
7. Where it is processed
Our providers operate internationally, so your information may be processed outside your country — including in India (face verification), the European Union (error monitoring) and the United States. Where the law requires it, we use appropriate safeguards such as standard contractual clauses. Our primary place of business is [Country].
8. How long we keep it
- Account and profile — until you delete your account.
- Deleted accounts — when you delete your account we anonymise your record in place, so your profile, name and contact details no longer identify you.
- Financial records — transactions, withdrawals and payout records are kept after deletion where tax and anti-fraud law requires, typically [retention period].
- Safety records — reports, bans and the identifiers needed to enforce them are kept for as long as needed to stop a banned user returning.
- Face verification — kept while you hold verified status, and deleted on request.
9. Your rights and choices
Depending on where you live you may have the right to access, correct, delete, restrict or object to our use of your information, to receive a portable copy, and to withdraw consent you previously gave.
In the app you can already:
- edit your profile at any time;
- delete your account, which anonymises your record;
- control location and notification permissions in your device settings;
- block and report other users.
For anything else, contact us at [email protected]. We will respond within the period the applicable law requires. If you are not satisfied you can complain to your local data protection authority.
10. Security
Traffic is encrypted in transit. Passwords are stored hashed, and payout details — bank accounts, wallet and crypto addresses — are encrypted at rest. Access to production systems and to the admin panel is restricted to staff who need it, and admin sessions are separately authenticated.
No system is perfectly secure. Please use a strong, unique password and tell us immediately if you think your account has been accessed by someone else.
11. Age limit
Vaka Live is for adults. You must be at least 18 years old to create an account. We do not knowingly collect information from anyone under 18, and we delete such accounts when we find them. If you believe a minor is using Vaka Live, contact us at [email protected].
12. Changes
We will update this policy as the app changes. The date at the top always reflects the current version, and we will give notice in the app before a significant change takes effect.
13. Contact us
Privacy questions and requests:
[email protected]
General support:
[email protected]
Postal: [Registered address]