Delete your Vaka Live account

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How do I delete my account?

Email Vaka Live Support from an address you can access. Include your Vaka ID and the email address or phone number registered to your account so we can locate it.

Email a deletion request

Keep your secrets private. Never send your password, OTP, bank details, wallet address, or identity document by email.

What happens next: Support will verify that you own the account, explain any steps you need to complete, and confirm when deletion is complete.

Before we can delete the account

Some account responsibilities must be settled first. Support will tell you which, if any, apply to your account:

• No withdrawal can still be processing.
• Transfer or dissolve any active agency you own.
• Transfer or dissolve any family you own.
• If you are a coin seller, your available balance and security deposit must both be zero.
• End any room you currently have live.

These checks protect financial and ownership records; they are not a way to prevent an eligible user from closing their account.

What deletion does

• Permanently closes your account and signs it out.
• Removes or anonymizes direct account and profile identifiers so the profile no longer identifies you.
• Revokes active sessions.
• Deletes uploaded user assets and face-enrollment data on a best-effort basis.
• Clears identity columns so you may register a fresh account later, unless a safety restriction prevents it.

Deletion does not mean that every database row, message, or transaction is physically erased. Some records need to remain for the reasons below.

What may be retained

• Financial, transaction, and withdrawal records required for tax, accounting, payment, anti-fraud, or legal obligations.
• Safety, moderation, and ban records needed to protect the platform and enforce restrictions.

Retained records are no longer presented as an active public profile. Read the Privacy Policy section on how long we keep information for more detail.

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